We strive to provide accurate descriptions and high quality merchandise. If you have any problems with Metak products, please let us know as soon as possible! We will do everything in our power to make it right. Please see the below Policy for more information.
We want you to love your new parts and gadgets! But we know that sometimes your parts list changes, or something isn’t working the way you thought it would. Never fear, we are here to help!
Bought something you don’t need anymore?
Products that have not been opened/programmed/plugged in/otherwise used can be returned for a refund for any reason within 7 days. Please read the following guidelines, then email Service Support to set up your return before shipping it back.
- All returns must include any accessories, manuals, documentation, etc. that shipped with the product.
- Returns from orders older than 7 days are eligible for replacement only. They are not eligible for a refund.
- You are responsible for return shipping charges that are not related to a manufacturer error.
- Some products are not eligible for a return for refund. These include, but are not limited to, custom configured products, older version releases, and ding-and-dent items.
- We are not able to process returns for items purchased from a Matek Distributor. Please contact the store you originally purchased from to arrange a return.
Thing you bought isn’t working right?
If your item is defective, malfunctioning, or modified in some way, we would be happy to attempt to resolve your issue.
- Technical issues can often be resolved without the need to ship things back. When you email Tech Support be sure to include the description of your issue, and how you have used and/or modified the item.
- If determined to be necessary, Please contact the store you originally purchased from to arrange the return or replacement.
- If the items were purchased over a year ago, or that are old version releases, Pls contact our Service Support to confirm if the warranty is still available.
We are here to help! We want to ensure that you are fully satisfied with your experience at Matek. If you have any concerns or questions please feel free to ask. We will do our best to resolve your matter.