In case you need help
Here are several ways to contact us
We are sorry you’re having trouble! Before contacting us directly, there are a few places we would like you to check for help first:
Most info (documentation, specifications, datasheets etc.) we have on our products are available for download under the “Documents” header on each product’s page. Not sure where the page is? The easiest way to find it is to put the SKU number in the search field. You can also often find something by searching by name or item number.
Have a technical question for Tech Support?
We have a small but talented team of Techs ready to help you with your questions. Technical Support is available Monday ~ Friday / 10AM ~ 5PM (GMT +8). We are closed Saturday and Sunday.
When contacting Technical Support please be ready with as much information as possible:
- Order number or customer number
- Matek part number (SKU) for the part in question
- Voltages and current settings
- Information on any additional parts that might be hooked up to your system
- Any additional pertinent information that can help us help you
We prefer contact via email at Tech@mateksys.com, and will generally get back to you within 1 to 2 business days. Some questions require some extra time to research and compose a response but please do not hesitate to email us!
We are happy to help you as much as we can, Technical support is here to help suggest products to purchase, and ensure that those products are working as expected.
Order and shipping questions?
Want to return/repair something you purchased?
The After-sale Service is for you!